Returns & Exchanges
Except for customized orders or any products designated on the Site as non-returnable (for example, marked “Final Sale” on the product page), we will accept a return of the products for a refund of your purchase price, provided such return is made within 30 days of delivery, provided such products are returned in their original new and un-used condition and in accordance with the terms hereunder. Returns of products that are not in compliance with the terms and conditions set forth below may be rejected by CADAR and will be sent back to you.
To return products, you must call 212.663.3456 or e-mail our customer service at Concierge@cadar.com to obtain a Return Merchandise Authorization number before shipping your product. No returns of any type will be accepted without a Return Merchandise Authorization number. You must complete a return/exchange form and include it with the product, all its accessories and documents, in its original box and delivery package; seal the delivery package; affix the pre-paid delivery label to it; and deliver the package via FedEx. Keep a proof of return shipment and the FedEx tracking number. CADAR accepts no liability in the event that such proof cannot be produced. Only merchandise actually received by CADAR will be eligible for a refund or exchange.
You are responsible for all shipping and handling charges on returned items. If product is returned within the 30 days period, you and we agree that in such case, CADAR maintains special interests in the merchandise and will therefore purchase insurance on the returned merchandise. In all other cases, you bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
Products that have been purchased on the Website may be returned to the CADAR, at the following address: Michal Kadar d/b/a CADAR, Attention: Return, 595 Madison Avenue, New York, NY 10022.
Returned products need to be in its original condition, include packaging, and not show any sign of wear, damage, or alteration. Cadar reserves the right to verify the authenticity of the product returned. Upon receiving a return, CADAR will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.
Refunds are processed within approximately fourteen (14) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site.
If a product is returned for an exchange, we will send an invoice as a .pdf attachment to your email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by you or the amount that you are entitled to receive (which will be credited back to the same payment method used to make the original purchase on the Site).
We will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way. All returns will be subject to our strict quality control to ensure that the returned products satisfy these requirements. If the products do not meet our quality control standards, we will refuse the return, and the products will be sent back to you.